The platform sits between your contact center, your digital surfaces, and the AI models that power the next generation of customer experience. It handles the hard parts — voice infrastructure, multimodal rendering, translation, agent assistance, and workflow orchestration — so your team can focus on the experience.
Built for business. Non-technical teams configure agents, workflows, and guardrails in a visual studio. Engineering extends it where needed. Carrier, Five9, Genesys, Amazon Connect, Salesforce — TrueServe meets your stack where it lives.
Each capability is production-ready on day one, and each works better when combined with the others.
Multimodal means combining a voice call with a live web app — so while your AI agent is talking to a customer, a rich UI appears on their phone or browser to show information, collect data visually, or guide a decision.
TrueServe translates voice in real time — on a live phone call — so your human reps can support customers in any language, naturally. No third-party interpreter on the line. No scheduling delays. Just a conversation that flows.
TrueServe gives human agents a live copilot that listens to conversations, suggests answers, pulls up the right knowledge, and handles after-call work — so every rep performs like your best rep, on every call.
Workflows orchestrate AI agents into any business process — classifying incoming cases, translating and analyzing email, scoring and routing leads, summarizing long documents, and much more. Configure them visually. Extend them with code where it matters.
AI Manager gives your business teams a visual studio to create, configure, test, and publish agents — no engineering ticket required. Draft, A/B test, roll back, and govern every version from one place.
When an AI agent reaches the edge of what it should handle — or the customer just wants a person — TrueServe hands the call off warmly. The right human picks up with the full conversation, the customer context, and a ready-to-act summary.
Not every problem needs the same kind of AI. TrueServe runs conversational agents, reasoning agents, tool-using agents, and specialist agents side-by-side — orchestrating them so the customer sees one seamless experience while the best model handles each part.
TrueServe is engineered for the workloads enterprises actually run. Active-active across regions, graceful degradation when a model or channel is unhealthy, automatic failover, and observability deep enough to answer "what happened on this call" in seconds.
TrueServe is channel-neutral. It plugs into the phone systems, web surfaces, and messaging platforms you've already invested in.
Most enterprises have made serious investments in their contact center and digital stack. TrueServe is designed to extend what you already own, not replace it.
Workflows let business teams orchestrate AI agents into the processes that matter most. Here are a few of the most common.
Workflows are built in a visual studio — by business users, with engineering support where it counts. Every workflow can combine AI models, enterprise data, human approval steps, and integrations with your existing systems.
TrueServe runs where your business runs. Deployed on your cloud, inside your security perimeter, scaled to whatever your enterprise needs.
Book a working session with the Deloitte Digital team. We'll walk through your current channels, show you live deployments in your industry, and outline a path to your first use case in weeks — not quarters.